Being billed, when I no longer use AVG

Hi Sara,

We acknowledge your refund request.
However, upon checking your account, we're unable to locate the charge of $59.99. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.

I was debited $59.99 today, which completely threw me off(and my bank account). Great service, but I have stopped using it for a long while. Honestly, I was sure that when I stopped using it, it would mean that it would cancel the subscription too. This didn't happen though, so I had to cancel it after the fact. 

I know it's set up where we still get benefits after(and just dont' get renewed), but I would much rather get the $59.99 back in my account. I'm behind on bills, etc. I do recommend your service, BUT right now, I can't afford an extra expense like that. Would really, really appreciate getting my money back.

Hi Sara,

We acknowledge your refund request.
However, upon checking your account, we're unable to locate the charge of $59.99. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.