Being charged for an account i dont have

Hello Taylor,

We regret the inconvenience caused. We'll check & help you with this.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

i have been charged 74.99 by DRI avg.com for an account i dont have nor do i want as i cannot afford this money. how has this happened? and how do i go about having this money transferred back into my account.

Hello Taylor,

We regret the inconvenience caused. We'll check & help you with this.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.