Being charged for something that I don’t use

AVG Subscription
7

Hi David,

You've reached the AVG community support forum.
Upon checking, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
It's possible that your subscription is registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

1

Hi,
I have been charged on numerous occasions for a product that I don’t even use, and the subscription doesn’t even show up on my account, also can’t access payment history as it’s showing nothing there either. 

The payments have been made to Digital River. How am I supposed to cancel if nothing is showing up on my account???

5

Hi David,

You've reached the AVG community support forum.
Upon checking, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
It's possible that your subscription is registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

3

Hi Sally,

Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you.
We've replied to your own post. Please check & revert to us via it to proceed further.
Thank you in advance!

2

Hello Eva, 
Thank you for contacting AVG Community Support.
We're glad to look into this & help you.
Please write back to us in your own post to proceed further. 
Thank you.

4

I have the same problem and you AVG won't refund me. They are criminals. i have been promised a refund over 3 weeks ago and they havent. Now they cut my chats off. SCAMMERS. I have lodged a disupte with my bank and will make complaints with the ACCC and Fair Trading. Avoid AVG at ALL costs!!

6

Hi ,


​​​​​I have exactly same problem, they charge me for AVG subscription and I do not have it , when I wil log in to AVG account there is nothing in payment history.
Digital River replied to me that I have to contact AVG support. I can see that I am not alone who has same problem.
Please can you help me with refund.

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