Betalingen. (payments )

AVG Subscription
7

Hi,

AVG support via community forum is available only in English. You can use translator such as Google translator (https://translate.google.com/) to review our message.
You have subscribed for AVG TuneUp, but the payment for this subscription isn't completed. This is the reason why you haven't received any email.
The payment process for this wire transfer will be completed within 8 business days.
Let us know if you have any further queries.

1

Ik heb op 28-12-2019 een betaling gedaan omtrent bestelling 16919507210.
Betreft AVG Tune up voor 1 jaar ten bedrage van euro 17,88. betalingskenmerk: 890720291539.
Het betalingskenmerk werdt door ING niet gezien als geldig betalingskenmerk, dus heb ik dit bij overige kenmerken ingevuld. heb nog niets ontvangen…
M.V.G. H.J.Visser

3

Sorry for the language,but you understand my question.
The problem was that the payment reference that I received from you was not good at my ING bank, so I entered this reference somewhere else in the payment.
There is certainly paid. I have the statement and I am waiting for the 8 days.
The error was in the payment reference. I don't know why, but it might be better for you to find out why. Contact the ING bank.

Greetings, Huib Visser

6

Thank you for your understanding, Huib. For further queries, feel free to write back to us. We're glad to help you.

2

Hi,

AVG support via community forum is available only in English. You can use translator such as Google translator (https://translate.google.com/) to review our message.
You have subscribed for AVG TuneUp, but the payment for this subscription isn't completed. This is the reason why you haven't received any email.
The payment process for this wire transfer will be completed within 8 business days.
Let us know if you have any further queries.

4

Thank you replying,Huib.
We don't have an option to contact your bank regarding this transaction.
The payment will be completed in 8 business days. You will receive confirmation email from us, once the payment is processed.
If you haven't received the confirmation email in 8 business days, write back to us and we will help you further.

5


Okay, we'll keep in touch if needed.