Bigpond email (Telstra Australia) unable to send/receive

AVG VPN
6

Hi Aarthy,
Thanks for your reply.
Attached are my settings, which are as per the trouble shooting article.

Also the error message for Outlook when the location is set to Australia, Melbourne/Perth.

When the location is set to USA, Canada, Singapore, New Zealand, etc, there is not a problem in sending/receiving.

Thanks and regards,
Brian

1

Hi,
Using Microsoft Outlook (IMAP, Office 2019) for Bigpond email (Telstra Australia) unable to send/receive with VPN location set for Australia Melbourne or Perth. However it works when location set to USA Atlanta.

Using the Australian locations, I have to turn off VPN to send/receive emails
Thanks for any advice.

5

Hi Brian,
Thank you for contacting AVG Community Forum. I see you are facing issues with sending or receiving emails. I am sorry for the inconvenience.When connected to AVG Secure VPN, you may experience problems while trying to send emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). This article contains instructions to solve such issues.
Troubleshooting for sending emails when connected via AVG Secure VPN (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-secure-vpn-email&q=emails+blocked+by+AVG+Secure+VPN&supportType=home)
I hope this helps. If still you are facing any issues, please feel free to contact us anytime. Thanks and Keep us updated.

2

Thank you for writing us back, Brian. 
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Thank you.

3

Hi Brian,
Thank you for contacting AVG Community Forum. I see you are facing issues with sending or receiving emails. I am sorry for the inconvenience.When connected to AVG Secure VPN, you may experience problems while trying to send emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). This article contains instructions to solve such issues.
Troubleshooting for sending emails when connected via AVG Secure VPN (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-secure-vpn-email&q=emails+blocked+by+AVG+Secure+VPN&supportType=home)
I hope this helps. If still you are facing any issues, please feel free to contact us anytime. Thanks and Keep us updated.

4

Hi Aarthy,
Thanks for your reply.
Attached are my settings, which are as per the trouble shooting article.

Also the error message for Outlook when the location is set to Australia, Melbourne/Perth.

When the location is set to USA, Canada, Singapore, New Zealand, etc, there is not a problem in sending/receiving.

Thanks and regards,
Brian