Billed but no subscription

Hello Andrew,

We're sorry for the inconvenience caused. We'll check & clarify this for you.
Unfortunately, we couldn't locate your charge (£49.99) under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

Hi, I have been billed for £49.99 for a transaction stating "dri*avg technologies www.avg.com" but don't have any subscriptions in my accounts. Could you please help with this?

Hello Andrew,

We're sorry for the inconvenience caused. We'll check & clarify this for you.
Unfortunately, we couldn't locate your charge (£49.99) under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.