.bin file is missing....again

David i feel your pain, same here, ive had tech support connect twice and attempt to resolve the issue.  They keep saying their senior team will contact me and help me out but no dice.  For me its a bit wierd, if i connect to my hotspot on my phone we are good to go, if i go home it updates aswell, but 90% of the time at work it fails with the bin file error message.  i would say its our network but its impossible because the other 10-20 users have no issue downloading updates, theres just two of us with brand new lenovo x250s with windows 7 64bit OS.

Hello David & Mark. I am sorry once again to hear about the inconvenience caused. I would request you to update your AVG manually as per the steps provided by Alan in his last post. Thank you.

I'm getting frusterated now. It's been ~4 weeks since the initial '.bin file is missing' issue came up and after following all the instructions and allowing the AVG team computer access…it still does not update properly. Even after the recent program update I am still receiving the same message. I've uninstalled and re-installed, cleared files and even had my 'issue' bumped up to 'Senior Technical Staff' (which still took two weeks for AVG to contact me. Will this issue be resolved soon?

Hello David & Mark. I am sorry once again to hear about the inconvenience caused. I would request you to update your AVG manually as per the steps provided by Alan in his last post. Thank you.

David i feel your pain, same here, ive had tech support connect twice and attempt to resolve the issue.  They keep saying their senior team will contact me and help me out but no dice.  For me its a bit wierd, if i connect to my hotspot on my phone we are good to go, if i go home it updates aswell, but 90% of the time at work it fails with the bin file error message.  i would say its our network but its impossible because the other 10-20 users have no issue downloading updates, theres just two of us with brand new lenovo x250s with windows 7 64bit OS.

Hello David, we sincerely apologize for the inconvenience caused to you. We checked with the previous case details. As our senior technician recommended in the email  please install the updates manually until the issue will get fixed. We assure you that this issue will be fixed in the next program update. Thank you.