Hi,
I installed AVG Zen in another laptop via invite and at start up I can only see a black screen. It starts OK on safe mode but not on a normal start up. Laptop is running Windows Vista.
What should I do? Please help!
Thanks,
Ann
Hello Ann,
We apologize for the inconvenience you are experiencing. Please reboot the PC in safe mode and connect with us in remote so that we can assist you better.
When it is booted into Safe Mode the operating system only loads the minimum software that is required for the operating system to work. Only basic video drivers are loaded so your programs may look different than normal.
Instructions:
Restart your computer.
Press the F8 key on your keyboard just before, or at the same time as the Windows loading screen is shown.
A list of boot options will be shown.
Select the Safe Mode with Networking option from the menu using the arrow keys.
Then press Enter on your keyboard to boot into Safe Mode.
Click on the link to connect with us in remote: https://secure.avg.com/us-en/service-redemption?entryId=1406366083
Thank you.