This is wrong advice…I have 4 win 7 machines that won't boot properly, and I'm afraid it is related to AVG…disabling AVG will allow the machines to boot… nothing to do with mouse/ keyboard drivers…
I am using a Toshiba Portege laptop running on Windows 10. Yesterday (23Apr17) when I booted up my PC there was a black screen with the following information. I think it is an AVG and Windows conflict. So when the computer starts it will not boot rather ends with the following on a black screen:
PHASE 0
- starting watch dog initialization
- loading configuration( root kernel, set up)
- pre initialization events
- creating watch dog dynamic key list
- sub systems initialization
- finished
Phase 1:
- Initialize Components
- starting reactor
- starting components
- starting internal subsystems
- starting command channels
- Srm start actions
- starting external subsystems
- finished
The computer hangs at this point.
Pls help as my laptop now does not work!!
Hello Sonny,
We regret to hear about the inconvenience caused, this issue is caused by outdated mouse and keyboard drivers and is unconnected with AVG Software. Please remove all the wired and wireless USB devices from your laptop. Reboot your computer in safe mode (Click on the link to show how to reboot in safe mode : http://avgread.me/1JwmD6g )
Download and install the latest mouse and keyboard drivers from your manufacturer's website
Please, feel free to let us know if you require any further assistance. Thank you.
This is wrong advice…I have 4 win 7 machines that won't boot properly, and I'm afraid it is related to AVG…disabling AVG will allow the machines to boot… nothing to do with mouse/ keyboard drivers…
Hello Neale,
I understand your concern. Please let us know if you are using the latest version of AVG program in your computer. If it is, let us know the error message you receive when you try to boot up your computer. We will check the same and assist you further.
The latest version of AVG Internet Security/AVG AntiVirus free is 17.8.