MY patience, I have been violated, and it was costly in $$$ and Time. I needed to be contacted by a corporate person not a AVG Tech. There is no more trust in AVG to protect me from one of it's own.
I have recently been given for free, a service (not covered by my Ultimate, unlimited devices, internet Security,PC Tuneup & more package I already had installed on my computer) to clean up my computer, which, i was told by a Agent that i had an infection (supposedly Malware) that had to be removed by AVG GO Total Care Bundle + Internet Security + NanohealA costing $199.99, annually, My problem is that halfway thru the conversation he asked for remote control of my computer, being it was a Legitimate agent representing AVG, I gave it to him. Later on I was told by the Agent that he was cleaning it up for me as a gift at no charge. He then asked if he could call me back, said he had to consult with a colleague first, from his own cellphone, called me to say that if I needed him to fix any problem in my computer/ other device i had, just call him; I got suspicious, but, I said I would ; the next time I booted up the computer, "Nothing" " Dead as a door nail " It cost me $$$.$$ to get it undone, an not by the Agent.Has anyone else experienced this, ???
Nick,
This isn't the experience we want you to have and I apologize for the inconvenience. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide. Not to worry, we will check with it internally and escalate it to concern team. Your patience is much appreciated.
Nick,
This isn't the experience we want you to have and I apologize for the inconvenience. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide. Not to worry, we will check with it internally and escalate it to concern team. Your patience is much appreciated.
Nick, I understand this must be upsetting. We are working on this.
In mean-time, could you provide the exact number that you have dialed to investigate further?
I appreciate your patience and understanding on this matter.
MY patience, I have been violated, and it was costly in $$$ and Time. I needed to be contacted by a corporate person not a AVG Tech. There is no more trust in AVG to protect me from one of it's own.