Bought and paid for avg for anti virus and still says no need to upgrade my trial

I’ve had a lot of problems with this program from the beginning from getting charged almost 3 times and said I was getting upgraded to ultimate for the inconvenience and it still says I need to upgrade to the 2 year plan with I had bought 2 times and refunded once and I was told I would get ultimate but every time I go to resolve the problem I get told to upgrade and pay again ???