Hello Gabi,
We regret for the inconvenience caused. To get the installation done quickly, we have sent you an email to make the resolution easy for you. Please check your inbox and you will be good to go. Thank you.
I bought AVG AntiVirus and PC Tuneup last year, around July. Due to issues with my laptop it was completelywiped earlier this month so I've had to completely reinstall everything, including AVG. I have been able to enter my Licence number for PC TuneUp, but after installing AntiVirus free I have not been able to find where to enter my licence key to upgrade it.
My internet allowance is very small and very slow compared to most places in the world and I can't really afford to be screwing around installing different versions. I would just like to be able to upgrade the AntiVirus free to the AntiVirus I paid for last year so I can use it until the year I paid for runs out.
I'm not very tech savvy so I understand there is probably a very simple step I'm missing, and there does seem to be ways to install AVG AntiVirus and PC Tuneup without that godawful Zen installing itself, but as said above, I can't afford to keep redownloading these programs. I uninstalled AntiVirus Free after I downloaded a version that seemed to be the paid version, but when I tried to install it it said it was incompbatible with an AVG product I already had installed. So now the version of AVG I've got is the only version that will install- and of course it has to go through Zen - Internet Security.
I would just like very much to have the old setup back, PC TuneUp and AntiVirus, especially as I did pay for both of them, and have another five months before they run out.
Hello Gabi.
We certainly understand your concern. We have now sent you an email with the complete instructions to uninstall and reinstall the AVG Anti-Virus and AVG PC Tune Up on your PC. Please feel free to contact us if you have any concern with the Installation. Thank you.