Hello Kevin,
What happened to your step daughter computer is really unfortunate. The issue might be because of missing/disabled Windows files. Please be informed that, AVG TuneUp/AVG Internet Security will not delete any files from your computer without your permission.
Could you share a screenshot/picture (you can take a picture of the computer screen using mobile phone) of the error screen to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Hello Kevin,
What happened to your step daughter computer is really unfortunate. The issue might be because of missing/disabled Windows files. Please be informed that, AVG TuneUp/AVG Internet Security will not delete any files from your computer without your permission.
Could you share a screenshot/picture (you can take a picture of the computer screen using mobile phone) of the error screen to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
i have recently brought avg ultimate 2018 for my step daughters computer, after installing & running the protection & the tune up her computer is now reading file:\WINDOWS\system32\DRIVERS\avgboota.sys
error code 0xc000000f
& that i now need a recovery tool?
After having avg free for a few years now my self & not having any problems with it i suggested to buy the full protection & tune up to help speed it up a bit but now its not working at all? i feel like i have just been scammed, now its saying that i havee got to buy another avg product so im a bit p!$$@# off, can someone please advise me, i am a absolute novices on computers & now my step daughter has no computer for her school work, someone please help???