Mike, it will be easy for us to check the status of AVG program installed on your PC through remote access.
You can chat with our remote technician when you are connected and watch the actions that they perform.
If you have any query, you can stop them and ask it.
If you aren't interested to get connected with our remote support please follow the steps as mentioned in this article: http://avgread.me/1DEtNP0 and let me know the name of AVG program listed on it.
Spent way too much time on this bullcrap. Make the thing user friendly! The instructions do NOT correlate. I installed AVG 3 times and wasted a good hour or so and the rep states… I understand the inconvenience. I see that you have AVG TuneUp (30-day Trial) and AVG Secure VPN (60-day Trial) in our records.
To activate these products, open AVG products which you have installed. Click on Home icon at the top right or choose 'Go to AVG Zen' option, it will open new AVG interface.
Here, you will have connect option at the top right , click on it to enter your email credentials. If you face any difficulties, share the screenshot ( http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot ) of AVG interface so that we will check and help you further.
This is bullshit, there is no zen. BS.There is no activation with the instructions which is stupid nor the representatives advice. This sucks, tell AVG developers to make this right- user friendly!
Hello Mike,
I understand the inconvenience that you are experiencing in activating AVG products that you purchased.
I request you to get additional support help in activating your AVG subscription for which an email instruction has been sent.
Please be informed that "ZEN" name will not appear on the latest version whereas the user interface appearing with the name "AVG" is the "ZEN" interface and now it is called as "AVG management console".
Please use this link: http://www.avg.com/product-feedback for submitting your feedback which will reach concern team.
On tune up had to reinstall. the secure vpn he said we needed to wait 8 days.
Other user mike petras posting (https://support.avg.com/answers?id=906b0000000TlFEAA0).
AVG Guru
Hello Mike,
I understand the inconvenience that you are experiencing in activating AVG products that you purchased.
I request you to get additional support help in activating your AVG subscription for which an email instruction has been sent.
Please be informed that "ZEN" name will not appear on the latest version whereas the user interface appearing with the name "AVG" is the "ZEN" interface and now it is called as "AVG management console".
Please use this link: http://www.avg.com/product-feedback for submitting your feedback which will reach concern team.
Remotely access my computer!!! WTF. Really?