Hello Derek,
It would be helpful if you could provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the popup to check and assist further.
Same useless response you gave someone a year ago. How about doing your actual job?
This is the same unhelful response your other support individual has given on 2 separate occasions over the last 2 years.
This file is a HIJACKER. AVG identifies it as IDP.Generic
I had to remove it from a computer yesterday.
The ONLY way to remove it is to:
Reboot in SAFE MODE
Go to Program Files(x86)/Amazon/Amazon Assistant and delete the entire directory.
If you're comfortable editing the registry and have done it thousands of times like I have, run regedit and search for "Amazon". Delete every ROOT key pertaining to Amazon Assistant.
<reboot>
Update AVG, configure it to scan ALL FILES and run a full scan.
How many legitiamate .hta files have you ever seen on a computer?
I am personally responible for selling, installing and configuring over 4,000 AVG products since about 2005 or 2006.
It would be refreshing to see some actually helpful support from AVG for once.
I have this pop up that keeps showing up, even through I have run multiple scans, it will not stop and isn't detected. How do I get rid of this?
Derek, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Same useless response you gave someone a year ago. How about doing your actual job?
This is the same unhelful response your other support individual has given on 2 separate occasions over the last 2 years.
This file is a HIJACKER. AVG identifies it as IDP.Generic
I had to remove it from a computer yesterday.
The ONLY way to remove it is to:
Reboot in SAFE MODE
Go to Program Files(x86)/Amazon/Amazon Assistant and delete the entire directory.
If you're comfortable editing the registry and have done it thousands of times like I have, run regedit and search for "Amazon". Delete every ROOT key pertaining to Amazon Assistant.
<reboot>
Update AVG, configure it to scan ALL FILES and run a full scan.
How many legitiamate .hta files have you ever seen on a computer?
I am personally responible for selling, installing and configuring over 4,000 AVG products since about 2005 or 2006.
It would be refreshing to see some actually helpful support from AVG for once.