Can not delete files that are in quarantine

Viruses & Threats
7

Hello, Mark.

I'd like to confirm that they are false detection and was fixed on the same date. Please try to restore them, if you encounter any issues, try to restore them to another folder.

6

Sorry for the delay in responding, Mark. 

Please go to "/Library/Application Support/AVGAntivirus/config" folder and a check whether "system" user has "Read & Write" privileges on the "chest-data" folder or not .

8

Hi, 
MacOS 10.13.3
AVG AntiVirus 18.2

tks, Mark

1

Hi, i hv 416 files in quarantine, all called MACOS:Adload-S[Trj] and all dated 15Feb18.
I do not seem to be able to delete/remove these files and it comes with this msg "Sorry we can not delete these files, check that you hv the right permission and try again".
How to i handle this ?

3

Mark, 

We appreciate your efforts, provide us your Mac OS version and AVG version you have. 

To determine MAC OS version, refer this link: http://https//support.apple.com/en-us/HT201260 and 
for AVG version, follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf

We will check and assist you further.

2

Hi Avinash, tks. that is clear. but restoring them and restoring to other folder it does not seem to allow me to do so. Other suggestions ?

5

Sorry for the delay in responding, Mark. 

Please go to "/Library/Application Support/AVGAntivirus/config" folder and a check whether "system" user has "Read & Write" privileges on the "chest-data" folder or not .

4

Hello, Mark.

I'd like to confirm that they are false detection and was fixed on the same date. Please try to restore them, if you encounter any issues, try to restore them to another folder.