Can someone please tell me how or why I can't scan my WiFi on my android phone. And should my ip add

Hello Karen,
Let me explain this for you. Usually WiFi scan will work as described below.
Scan Wi-Fi enables you to scan your network for problems with the router, encryption, Wi-Fi, and connection.
If it doesn't work, we recommend you to perform app reset and check if that helps.
I Can't run or check a safe scan on my WiFi, for some reason. And has my ip address got to be hidden because mine is. I'm using a phone android with the avg app. Thank you for any help from you all. 

Hello Karen,
Let me explain this for you. Usually WiFi scan will work as described below.
Scan Wi-Fi enables you to scan your network for problems with the router, encryption, Wi-Fi, and connection.
If it doesn't work, we recommend you to perform app reset and check if that helps.