Can´t remove ransomware MSOP

Viruses & Threats
4

Hi Eric,

We will look in to this and help you with the ransomware issue.
Please let us know how you identified the ransomware threat and let us know whether you are using free or paid subscription of AVG.
Also, provide us the screenshot of infected file/threat popup.

1

I can't remove  ransomware MSOP windows 10 virus. Help

2

Thank you for sharing the screenshots, Eric.
AVG AntiVirus free version only has basic protections.
Please try running deep scan to detect and remove the malware.
Unfortunately, your files which are already encrypted can't be decrypted (can't be unlocked).

3

Hi Eric,

We will look in to this and help you with the ransomware issue.
Please let us know how you identified the ransomware threat and let us know whether you are using free or paid subscription of AVG.
Also, provide us the screenshot of infected file/threat popup.