Hello David,
I apologize for the inconvenience. On checking your account under the email address you have contacted, I see that you have a valid AVG PC TuneUp (1 computer) good till 2017.8.10 and AVG Internet Security (1 computer) till 2018.8.10 and the continuous protection service is canceled for both the products. I also see that the transaction for the amount of $29.99 was canceled on 2017-06-26 and your AVG Myaccount is also activated.
If you have been charged for AVG products recently, please contact our sales team https://support.avg.com/support_sales?l=en_US to assist further using the link.
Else, you can contact our support team by dialing the below phone numbers.
United States +1 844 259 8812
Great Britain +44 (0) 800 085 3496
Australia +61 1800 230 463
New Zealand & Pacific Islands +61 2 8015 2133
I cancelled my account and had email notification to so doing. My Paypal account was still billed.
When I tried to log in to my account it said email not recognised. I opened another account with the same password and lo and behold all my details were there. The advertised telephone numbers for support were not obtainable and one of the web sites with their number routed me to Asia where the operator said he was from AVG but when he asked to control my computer, I smelt a rat.
This is not good enough for a "reputable" company. How do I contact them?
Hello David,
I apologize for the inconvenience. On checking your account under the email address you have contacted, I see that you have a valid AVG PC TuneUp (1 computer) good till 2017.8.10 and AVG Internet Security (1 computer) till 2018.8.10 and the continuous protection service is canceled for both the products. I also see that the transaction for the amount of $29.99 was canceled on 2017-06-26 and your AVG Myaccount is also activated.
If you have been charged for AVG products recently, please contact our sales team https://support.avg.com/support_sales?l=en_US to assist further using the link.
Else, you can contact our support team by dialing the below phone numbers.
United States +1 844 259 8812
Great Britain +44 (0) 800 085 3496
Australia +61 1800 230 463
New Zealand & Pacific Islands +61 2 8015 2133