Cancel and Refund of AVG Subscription

AVG Subscription
5

Hello Nick,
You've reached the AVG community support forum.
I am sorry to hear that you have been charged. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding. 

1

I would like to cancel my AVG subscription. Unfortunately, I missed the date to do this before the renewal happened (and I fail to understand why a company needs to take my money a month before they provide the service - but thats a digression).
I went online and followed the instructions as I understood them, however, that has only cancelled my subscription renewal for 2025, NOT the one that is about to start in a few weeks.
I want to cancel that one - the one that is due to renew in November 2024.
I have also tried calling the 24/7 helpline half a dozen times today - but neither mine or my wifes calls can connect.

So I hope someone from AVG can confirm that my cancellation will happen immediately, and that I will get a full refund. I am well within the 30 day period - I only recieved the email about renewal on the 13th October.

2

Hello John, 

Thank you for contacting AVG Community Support. We are sorry for the inconvenience caused. We acknowledge your refund request. We will certainly check and help you.

Refer the below article to know how to get refund for AVG subscription :

Requesting a refund for an AVG subscription

If you still have the issue, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.

https://support.avg.com/support_ask

Thank you for your understanding.

4

Hello John,
Thank you for contacting AVG Community.
We understand that you wish to get refund and have difficulties.
We are really sorry to know this. We'll certainly check and help you out.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.

3

I am trying to get a refund a complete nightmare