Cancel AVG Driver Updater and Refund

Hello Lana.
We acknowledge your request for refund.
You can either request a refund by logging into AVG MyAccount or by filling in and submitting a refund form available on our official website https://support.avg.com/support_sales?l=en.
I can see that you have submitted a refund request from our website and it has reached our refund team.
They will initiate the refund at the earliest possible and send you an email confirmation.
Appreciate your patience.

Why is it we have to write to a forum to get help?  I want the AVG Driver Updater canceled and the money "automatically" removed from my account, Returned.
 
Hello Lana.
We acknowledge your request for refund.
You can either request a refund by logging into AVG MyAccount or by filling in and submitting a refund form available on our official website https://support.avg.com/support_sales?l=en.
I can see that you have submitted a refund request from our website and it has reached our refund team.
They will initiate the refund at the earliest possible and send you an email confirmation.
Appreciate your patience.
Thank you for writing back to us.
I have cancelled the auto renewal for your AVG TuneUp - Unlimited and the other AVG Driver Updater.
I can assure you that you will not be charged for the auto renewal.