Cancel contract

Hello AVG Support Team,

I would like to cancel my contract with AVG. I tried to do it online but somehow its not possible.
The last bill was on 13.10.2020 taken from my paypal AT581421 0100 0731 2985.
The bill was 34,99 Euro. 
kind regards, Christina

Hi Christina,

We're sorry to know that you've decided to cancel the AVG subscription.  
Upon checking our records, we're unable to locate the charge with the provided info.
As it isn't recommended to share the order info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.