Thank you for confirming, Paul.
We have initiated refund for this renewed product. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Hello Paul,
On checking your account, we could see that you have been charged for the renewal of AVG TuneUp - Unlimited (1 year subscription) on 2019.3.31.
Can we proceed with the refund?
PLEASE cancel my membership as I did request an automatic renewal and put money back in my account at bank.
Hello Paul,
On checking your account, we could see that you have been charged for the renewal of AVG TuneUp - Unlimited (1 year subscription) on 2019.3.31.
Can we proceed with the refund?
Yes, PLEASE proceed with the refund. Thank you very much.