Cancel my renewall

Hello Fabricio,
Thank you for contacting AVG Community support.
We acknowledge your cancellation request.
On checking, we are unable to find any subscription or order under the email address you have used to contact us.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address requesting more information to locate your account. Please check for the email and revert to us.
Thank you.

Hello i used the promotion of 60 days free but it wasnt what i was expecting and then i tried to cancel it and couldnt because it doesnt appear on my account then i unistalled and installed log in and im using free from there thinking already cancel but today i got a mail of the try of charge on my credit card but im not using the service from a week ago please cancel that renewall

Hello Fabricio,
Thank you for contacting AVG Community support.
We acknowledge your cancellation request.
On checking, we are unable to find any subscription or order under the email address you have used to contact us.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address requesting more information to locate your account. Please check for the email and revert to us.
Thank you.