Dear Sir/Madam,
I’ve bought the AVG VPN through app store last year and I would like to cancel the automatic subscription. Unfortunately, when I follow the steps for cancellation of AVG VPN on app store, I could not find “cancel subscription” in my AVG VPN among the subscription list on app store. All I can see is just a list of subscription choices.
Might you please tell me how to cancel the automatic subscription or could you cancel my subscription manually?
Hi Mandy.
We'll certainly help with your request.
Could you clarify whether it was from Google play store or Apple app store that you bought the product?
Mandy, we'd request you to submit your query to our mobile support team for further clarification.
You can contact them from within AVG Secure VPN app.
Open AVG Secure VPN and tap Settings (the gear icon) in the top-right corner.
Tap Contact Support.
Tap the relevant option according to the nature of your issue.
Fill all required fields and tap Submit.
They will get back to you via email and help you.
Hello. I've bought it from Apple App Store.
Actually I think I just canceled the subscription successfully. Does it mean that I have unsubscribed the vpn if there's a sentence stating "If you resubscribe, your new subscription will begin now." at the bottom of the AVG VPN subscription page?
Thank you so much.