Cancellation of all AVG services

Hi Dennis,

On checking your account, we could see that you have an AVG PC TuneUp 1 computer (1 year) valid till 2019.9.17.

You have received the renewal notification for this product.

We are unable to find any records that you have contacted us recently. If you have contacted us please provide us the ticket number.

Can I cancel the auto renewal for the product?

I recently spoke with a AVG representative about my services, and requested that all services be stopped, he informed me then that  they have been stopped per my request that day.
This morning I get a email from AVG that my account will be charged for PC-Tuneup program, that was supposed to be stopped, can you advise?

Hi Dennis,

On checking your account, we could see that you have an AVG PC TuneUp 1 computer (1 year) valid till 2019.9.17.

You have received the renewal notification for this product.

We are unable to find any records that you have contacted us recently. If you have contacted us please provide us the ticket number.

Can I cancel the auto renewal for the product?