Hello Вероника,
Please accept our sincere apologies.
Upon checking your account, we can see that your case has already been escalated to our higher level of support.
They'll review your case & get back to you via email as soon as possible. Your patience is very much appreciated.
Regarding your cancellation request, we regret to inform you that one of our tools is down for maintenance.
We'll cancel the automatic renewal and send you an email confirmation once the maintenance is finished.
Thank you for understanding in advance!
Hello! I purchased a trial period of AVG AntiTrack, but your technical support was unable to help with its installation. How do I cancel my AVG AntiTrack subscription?
Thank you for your patience, Вероника.
We've cancelled the auto-renewal of your AVG AntiTrack (30 days free trial) subscription, as per your request.
You can rest assured, as your AVG AntiTrack (30 days free trial) subscription will not be renewed and no money will be taken from your account for the renewal.
Regarding your AVG AntiTrack installation issue, we request you to keep checking your inbox/spam folders for the email response from our senior team.
Thank you for understanding.
Hello Вероника,
Please accept our sincere apologies.
Upon checking your account, we can see that your case has already been escalated to our higher level of support.
They'll review your case & get back to you via email as soon as possible. Your patience is very much appreciated.
Regarding your cancellation request, we regret to inform you that one of our tools is down for maintenance.
We'll cancel the automatic renewal and send you an email confirmation once the maintenance is finished.
Thank you for understanding in advance!