Cancelled auto payment and subscription

Hello Angela,
Thank you for contacting AVG Community Support.
We see that you have already contacted the concern team regarding this issue.
If you need any other help, please write us back.
Thank you.

Hello Angela,
Thank you for contacting AVG Community Support.
We see that you have already contacted the concern team regarding this issue.
If you need any other help, please write us back.
Thank you.

i chose not to renew my subscription in January on my account and removed my details so that i wouldn't get billed automatically, but now i have seen that you have taken the money out after i didn't go ahead with the new subscription.
please can can you let me know when i can receive my full payment back and cancel my subscription.
thank you