I had cancelled my subscription with AVG over a year ago but for some reason they kept on charging me, I then wrote and sent an email, seeking assistance with removing my details from their system because I am not using their product any more, the consultant said they have been removed but every month AVG is still stealing money from me. What is with this scam?
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Hi Oyisa, this is Florian from AVG Customer Care. Sorry to hear about that. This sounds like a subscription for either Android or iOS devices - these are managed through Google Play or iTunes, and our agents cannot see if you successfully cancelled them. I’ll reach out via email and help you sort this out.
I am charged by AVG every month, I pay much more than requested. I can I be refunded ? MY ORDER HISTORY IS CANCELLED, I CANNOT SEE IT, THEREFORE I CANNOT REQUEST A REFUND. PICTURE
Hi Alberto, don’t worry, simply go to support.avg.com > contact options > refund > AVG software products > Get support. You may need to provide a proof of payment in order to be verified.
I had a situation where they charged me for one of their products and then charged me again about five months later. I queried it by e-mail but they didn’t even reply. I disuted the charge with paypal and they just replied saying the charge was justified, no explanation and nothing from AVG.
I tried, problem is my ORDER HISTORY is empty, so I cannot request the refund.