Cancelling a forthcoming subscription its a nightmare!

AVG Subscription
3

Hello Teri.
We regret to hear that you experienced difficulties to contact us.
It could be due to high volume of calls we are experiencing at the moment. We'd certainly help you with cancelling your subscription.
Unfortunately, you do not have an active subscription registered to the email address that you used to contact us.
I have sent an email requesting more details to locate your order details in our database.
Please check your inbox and spam box as well.

1

I have been trying for the past hour to cancel a forthcoming continuous subscription.
I have been on the website
I am now on hold on their 0800 help line and have been for 40 minutes
Is it me or are they this bad?

2

Hello Teri.
We regret to hear that you experienced difficulties to contact us.
It could be due to high volume of calls we are experiencing at the moment. We'd certainly help you with cancelling your subscription.
Unfortunately, you do not have an active subscription registered to the email address that you used to contact us.
I have sent an email requesting more details to locate your order details in our database.
Please check your inbox and spam box as well.