Cancelling a Subscription

Hello John,
Thank you for contacting AVG Community Support.
We understand that you wish to cancel your AVG subscription.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

Y father in law has dementia and is unable to communicate. He had AVG subscriptions but we don’t know his email address or his Avast order number. The only information we have is the reference number and the account numbers. I’ve tried the help line but they aren’t able to cancel/refund the subscriptions. What do I do?

Hello John,
Thank you for contacting AVG Community Support.
We understand that you wish to cancel your AVG subscription.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.