I wish to cancel my subscription. I tried when you reminded me but your site is not easy to use. I feel the cost of the product is too expensive therefore please cancel and refund the amount to my account
Hello Vicki,
We could see that you have already been charged for the AVG Secure VPN (5 devices) product.
Since auto renewal service was enabled for its 60 day trial, you have been charged for 1 year subscription of the same product.
We did send prior billing email notification about this process and the charge that is going to be taken.
You have cancelled the auto renewal service after this process.
Do you wish to get refund for the charge?
We could not see any subscription on this account that says that the charge will be renewed on 9th February 2020.
Thank you for replying, Vicki.
It is not advisable to post subscription details here. Reason being, privacy concern.
We have sent an email with further details. Please check your inbox/spam for the email.
I apologize for the inconvenience, Vicki.
Did you receive an error when initiating the chat session?
If yes, please share us the screenshot of it to check further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Regarding your refund request, my colleague Bharath Roger has sent an email.
Please check your inbox/spam and respond to it for further clarifications.
If you haven't received it, write in this post so we'll forward the email again.
Hello Vicki,
We could see that you have already been charged for the AVG Secure VPN (5 devices) product.
Since auto renewal service was enabled for its 60 day trial, you have been charged for 1 year subscription of the same product.
We did send prior billing email notification about this process and the charge that is going to be taken.
You have cancelled the auto renewal service after this process.
Do you wish to get refund for the charge?
We could not see any subscription on this account that says that the charge will be renewed on 9th February 2020.
I have been trying to find a way to cancel my subscription. It will be renewed on 2/9/2020 and I want it stopped. Why, you ask? Because the price doubled since I applied 2 months ago. How do I stop the withdrawl from my account??
I tried to go to the sales chat addressyou emailed me. It does not work!! It was also addressed to Lorraine. Why is it so difficult to cancel??
Hi Lorraine,
To help you with the cancellation, we request you to contact our sales team using this https://support.avg.com/support_sales_chat link.
Thank you.