Hi Mary,
We are sorry to hear that you want to cancel AVG subscription.
You have AVG Internet Security already renewed on Dec 31, 2019 for NZD 79.99. The auto-renewal will be processed 3 days before the expiry for trial subscription.
Let us know if you want refund for this renewed subscription.
hi i would like to cancel my renewal with AVG, i did run the 60day trial and dont want a renewal to continue. thanks mary
Mary, we would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Thank you for your understanding.