Cannot activate product

AVG Performance
3

Hello, Astrid.
I apologize that your paid subscription is not visible in AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products. If you already have AVG PC TuneUp installed on your PC, follow the steps below to complete the activation.

Open AVG PC TuneUp, click on back arrow at the top left corner of the dashboard to open AVG Zen app.
Click Connect in the top-right corner of the screen, then click Log in to an existing account.
Type your email address and the password you created for your AVG MyAccount during the purchase, and click Log in.

Regarding the AVG MyAccount issue, I have sent you an email requesting the screenshot of your AVG MyAccount now showing the active subscription. Please revert to that email with the screenshot to escalate the issue to concern team for a resolution.

1

Hi,  have bought AVG Tune Up but when I´m logged in to my AVG Account I cannot see the product. 

Not sure how should I proceed to activate it and start using it

Purchase number: 12977979472

Please advice

Kind regards
Astrid

2

Hello, Astrid.
I apologize that your paid subscription is not visible in AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products. If you already have AVG PC TuneUp installed on your PC, follow the steps below to complete the activation.

Open AVG PC TuneUp, click on back arrow at the top left corner of the dashboard to open AVG Zen app.
Click Connect in the top-right corner of the screen, then click Log in to an existing account.
Type your email address and the password you created for your AVG MyAccount during the purchase, and click Log in.

Regarding the AVG MyAccount issue, I have sent you an email requesting the screenshot of your AVG MyAccount now showing the active subscription. Please revert to that email with the screenshot to escalate the issue to concern team for a resolution.