Cannot close web browser

AVG Performance
5

Hello Jackie,

We are sorry for the inconvenience caused.
We request you to perform the repair installation of AVG PC TuneUp program once as mentioned in this article: http://avgread.me/1BVxDSY and then check whether the issue persists.

1

Hello,
I keep getting this message when running the maintenance option, when it gets to Browser data "to continue with browser cleaning, please close the following web browsers"  - Mozilla Firefox (Mozilla-based programs). At the time Mozilla 32.but is not open, I have been into task manager and I cannot see it working there. Consequently,  it keeps getting skipped and the browser data (1300 mb) is being cleaned.
Please can anyone help?
Thank you Jackie

3

Hi Balasubramanian
Thank you for this, but after downloading the manual and reading bits, I found instructions which helped me. All good now.
Jackie

4

Hello Jackie,

We are sorry for the inconvenience caused.
We request you to perform the repair installation of AVG PC TuneUp program once as mentioned in this article: http://avgread.me/1BVxDSY and then check whether the issue persists.

2

Jackie,
Pleased to see that you appear to be sorted now. Thanks for returning to the Community & posting. We appreciate all your efforts and patience. Please, feel free to let us know if you require any further assistance. We work round the clock, thank you!