Hi David,
We are sorry to hear this.
We will help you to resolve the issue.
Could you mention your current Geo location.
Please try to change the location in the VPN and check for the issue again.
Keep us posted.
I cannot connect to my WiFi provided by my Telus provider in Vancouver BC.
There is no server listed near Vancouver
I seem to have solved the problem by plugging the WiFi adapter into the computer. I never had to do that before when the ethernet cable was plugged in.
Okay, David.
Did you try changing the VPN server locations and verify the issue?
Did you try changing the VPN server locations and verify the issue?
Thank you for updating the status, David.
We request you to keep monitoring the situation and if the issue recurs, please reach out to us.
We'll check and help you accordingly.
Try Montreal and Toronto in the AVG Secure VPN.
Refer this article for the steps : https://support.avg.com/SupportArticleView?urlname=Use-AVG-Secure-VPN
Keep us posted.