Cannot delete file from quarantine

AVG Protection
9

Hi Ptolemy,

We apologize for the inconvenience caused.
Check if the AVG Antivirus Free is up to date updated.
AVG >> Menu >> Settings >> General >> Update

And also can you confirm that you followed these steps to delete the files in the Quarantine :
https://support.avg.com/SupportArticleView?urlname=Use-AVG-Quarantine

10

Liv, do you receive any error message? 
Could you share a screenshot of the quarantine window where it clearly shows the file path?

1

Using the latest version of AVG antivirus free, I have one item in my quarantine. I have tried to delete this about 10 times, each time with the same result. I select it, hit the delete button, confirm my deletion, and then nothing happens. I can't even "uninstall" the program that the virus originated from since the system apparently requires the quarantined file in order to do so.

How can I remove this file from my computer?

5

No error message and the file is not present in its original location. Would it be a good idea to go to the quarantine directory and look for the file there? If so, where is the quarantine directory located?

6

Both my virus definitions and application are up to date, and I followed the instructions precisely, but the file doesn't appear to be deleted.

7

Here is a screenshot of my quarantine page.User-added image

8

Thank you for the screenshot.

Did you  get any error message when you delete the file?

Please go to the file location and try to delete the file manually.

Keep us posted.

2

Hi Ptolemy,

We apologize for the inconvenience caused.
Check if the AVG Antivirus Free is up to date updated.
AVG >> Menu >> Settings >> General >> Update

And also can you confirm that you followed these steps to delete the files in the Quarantine :
https://support.avg.com/SupportArticleView?urlname=Use-AVG-Quarantine

3

Liv, do you receive any error message? 
Could you share a screenshot of the quarantine window where it clearly shows the file path?

4

We appreciate your time and efforts in trying to fix this issue, Ptolemy.

We've sent you an email with further instructions. Please check your inbox/spam folders for the email and use it to revert to us.