Hello Bob,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to download folder from one drive and getting blocked by AVG. We will check and help you to clarify it.
Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the block message received from AVG. This will help us to confirm the AVG component which causing the issue.
3. Do you have any other Anti-virus program installed in your device?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
I have tried to download folders from One Drive. AVG has blocked it saying it is a threat. I have added the url in the exceptions section and it still blocks me. When I turn AVG off it downloads. Is there anything else I can do.
Hello Bob,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to download folder from one drive and getting blocked by AVG. We will check and help you to clarify it.
Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the block message received from AVG. This will help us to confirm the AVG component which causing the issue.
3. Do you have any other Anti-virus program installed in your device?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Thank you for taking out your valuable time to sharing the required information.
Could you please provide us the screenshot by clicking see details in the pop-up so that we can get to know which shield is causing this issue.
We appreciate your understanding and cooperation.