Cannot download newly purchased leicence

AVG Protection
3

Hello Arthur,
We regret for the inconvenience caused. While verifying your record you have AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer) as your active subscriptions, Could you please let us know the exact AVG program on which you are facing the issue and a screenshot of the error message can help us to assist you better in resolving the issue?
Thank you.

1

After a recent PC Crash I have renewed with band new  two year leicence with still one month left on my old one, but I cannot get either to download to my PC laptop, the ERROR message says not compatable??

2

Hello Arthur,
We regret for the inconvenience caused. While verifying your record you have AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer) as your active subscriptions, Could you please let us know the exact AVG program on which you are facing the issue and a screenshot of the error message can help us to assist you better in resolving the issue?
Thank you.