Hello Carolina,
Thank you for contacting us here. We regret to hear AVG is unable to remove the threats found in the scan. Please share a screenshot ( https://support.apple.com/en-us/HT201361 ) of AVG scan results and also let us know the version of Mac OS ( http://https//support.apple.com/en-us/HT201260 ) you are using to assist you further.
Hello Jasper,
Thank you for the screenshot. I have already escalated this case to the developer team. Once this issue is resolved, it will be posted in this community post. Your patience is much appreciated.
I downloaded the AGV antivirus for mac and run a mac scanner
It found 8 threats but it cannot move them to quarantine and when I try the delete option it says that the files cannot be deleted
I also tried to find the problematic files in Finder but when i write the file name or the name of parts of the path I get 0 results.
What can I do to remove those files from my mac?
I have the same problem
I'm using Mac Os 10.12.5 and this is the screen after trying to delete the files
Carolina, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Jasper,
Thank you for the screenshot. I have already escalated this case to the developer team. Once this issue is resolved, it will be posted in this community post. Your patience is much appreciated.
Hello Carolina,
I have sent you an email, please follow the email instruction and help us with system/AVG logs so that we will analyze the issue and we will assist you further.
Best regards,
Alok.