Hello Kurt,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with AVG Internet Security as its component keeps getting off. We are glad to help you.
Please provide the following information to help you better :
1. Have you used AVG Uninstall tool while removing AVG Internet Security program?
2. Have you tried to repair the AVG Internet Security program?
3. Confirm the version of operating system installed in your device.
4. Please check and confirm whether paid version of AVG Internet Security activated in your device.
Open AVG Internet Security - Click on Menu - Click on MySubscription.
It will show activated subscription with validity. We look forward for your response.
Hi,
I have a paid for internet security account, but AVG Internet Security will not turn on any of the shields. Whenever I click on the toggle button, it says Fixing, and then goes back to red immediately. I already uninstalled and reinstalled the AVG software once following the directions given on the web site in Safe Mode with necessary reboots. Can someone please help me to fix this issue. I don't want to have to uninstall and reinstall constantly.
Thanks,
Kurt
Hi Veeramani,
1. Yes, I have already used the AVG uninstall tool to remove AVG IS.
2. Can you give me the steps to repair the AVG IS program?
3. I am running Windows 11 Home, version 22H2
4. I have confirmed the activated subscription.
Hello Kurt,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with AVG Internet Security as its component keeps getting off. We are glad to help you.
Please provide the following information to help you better :
1. Have you used AVG Uninstall tool while removing AVG Internet Security program?
2. Have you tried to repair the AVG Internet Security program?
3. Confirm the version of operating system installed in your device.
4. Please check and confirm whether paid version of AVG Internet Security activated in your device.
Open AVG Internet Security - Click on Menu - Click on MySubscription.
It will show activated subscription with validity. We look forward for your response.
Hi Veeramani,
1. Yes, I have already used the AVG uninstall tool to remove AVG IS.
2. Can you give me the steps to repair the AVG IS program?
3. I am running Windows 11 Home, version 22H2
4. I have confirmed the activated subscription.
Hello Kurt,
Thank you for writing back to us. We're sorry for the inconvenience caused. We will check and help you to resolve the issue with Core Shields in AVG Internet Security.
My words can never be enough to praise your efforts taken to check this by yourself.
To fix this issue, we request you to get connected with our additional support. An email instruction has been sent which will help you to get connected with remote support.
If the email is not found in inbox do check on spam and junk folders. Please check for the email and connect back to us as soon as possible.
Thank you and keep us updated.