Thank you for providing us the information, Mark.
From the screenshot provided, we're uncertain about how you got to System preferences. Is it through the pop up from AVG or from the dock or Apple menu? Hence, we'd suggest you to check this artilce (https://support.avg.com/SupportArticleView?l=en&urlName=Allow-AntiVirus-extensions-macOS-High-Sierra&supportType=home) & let us know if you've tried in both the ways.
I have downloaded the latest version of AVG antivirus but am unable to turn on the shields.
See the attached screen shot which also shows there is no option to "allow AVG" from the system preferences –> Security & Privacy screen.
https://markemdin.files.wordpress.com/2019/04/avg.png
Thanks
Regaf
Hi Mark,
We're glad to help you with this. From your description, it seems that you're experiencing this issue on your MAC. If so, let us know the version of your Mac.
Also, we're unable to view the provided screenshot. Would you be so kind to share us the screenshot here?
We're sorry to know that, Mark. In this regard, we'd suggest you to take advantage of our free remote assistance. An email containing the steps has been sent to you. Please follow those steps to connect with our remote team to make this process easier.
That's strange! We will help you in fixing the problem right away.
Would you be so kind and provide us with the below information:
- Mac OS version
- AVG AntiVirus program version
Awaiting for your reply!!
This has not fixed the problem.
This has not fixed the problem.
Mac OS: 10.13.6
AVG: 18.7 (716683d1b019)