Here is the screen shot:
Hello Chris,
We are sorry to hear about the inconvenience caused to you. Could you share a screenshot ( http://avgclick.me/getscreenshot ) of the issue you are experiencing? Thank you.
i updated AVG free and when opening the application the window appears saying protected but about a second after that a black see thru screen comes over the AVG window not allowing anything to be clicked or opened. Any way to get rid of the black shade that comes over the window/dashboard.
im still running Windows XP
Hello Chris,
We are sorry to hear that. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
Yes, I am running XP Serivice Pack 3. Tried the "repair installation", said it was repaired and did the restart but it's still doing the same thing.
Hello Chris,
We are sorry to hear about the inconvenience caused to you. Could you share a screenshot ( http://avgclick.me/getscreenshot ) of the issue you are experiencing? Thank you.
Chris, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Thank you for providing the screenshot Chris.
Could you please let us know whether you have installed the Windows XP Service Pack 3?
We also request you to try repair installation of AVG Antivirus Free once by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and check whether the issue persists.