Since I purchased and loaded AVG Zen on my computer, my laptop is unable to access my outlook email account through Wi-Fi. My kids are also having issues with their laptops and access their school work. Suggestions?
Hello Mark,
We regret for the inconvenience. Could you please let us know whether you are getting any error message while trying to open Outlook? please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Also please try to disable AVG Program once and check the status.
-Right-click the AVG icon in the system tray next to the clock.
-Click Temporarily disable AVG protection.
Thank you.
Here is the screenshot.
Hello Mark,
Thank you for providing us with the screenshot. We kindly request you to click on the Advanced and continue to visit the website. If the issue persists please let us know so that we are happy to assist you.
Thank you.
Hello Mark,
We regret for the inconvenience. Could you please let us know whether you are getting any error message while trying to open Outlook? please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Also please try to disable AVG Program once and check the status.
-Right-click the AVG icon in the system tray next to the clock.
-Click Temporarily disable AVG protection.
Thank you.
Mark, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru