Christy, Before attempting to install did you download & use the AVG removal tool (http://download.avg.com/filedir/util/AVG_Remover.exe)?.
AVG Guru
Have been unable to connect AVG after purchase and download. Have previous expired version of avg (2010) on laptop.
Christy, Before attempting to install did you download & use the AVG removal tool (http://download.avg.com/filedir/util/AVG_Remover.exe)?.
AVG Guru
Hello Christy,
We are sorry to hear that you are unable to install AVG purchased. Please do not worry, to fix this issue, we suggest you to uninstall the older version of AVG installed in your computer from control panel and then install the latest version. If you still have any issue with the uninstallation of AVG, you can use this link to download and run the AVG remover tool http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
Thank you