Can't connect to internet with VPN on

AVG VPN
7

We are sorry to hear this.

We will help you to resolve the issue.

We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.

6

Hi Clive,

We are sorry to hear this.

We will help you to resolve the issue.

Please try to change the location in the program and check for the issue again.

Do provide us your current Geo location.

Thank you.

1

I've only just discovered after hours of checking why I cant access the internet. There's a problem with AVG VPN. It's only been a problem last day or so as I've used it without any problems for many years. Once I disconnect from VPN the problem goes away. But that defeats the reason why AVG VPM is there. If this can't be resolved, i'll cancel my paid subscription to all of my AVG products. HELP.

2

I'm in the UK. Please explain what location you mean.

Thanks

3

Thank you for the information, Clive
When the AVG Secure VPN it turned On, it will connect to one of a server which is located around the world.
The previous associate has asked you to change that location in the AVG Secure VPN and check if the issue persists.
You can refer this article for the steps to change the location :   https://support.avg.com/SupportArticleView?urlname=Use-AVG-Secure-VPN

4

I've changed the location, but same problem. Very unhappy with this.

The next step is to close my account for all paid programmes from you as I cant continue to waste my time with this problem.

5

Hi Kerimcan,

We will help you to resolve the issue.

Please contact us from a separate post to help you further.

Thank you.