Can't Delete File from Quarantine

General discussion
10

Hello Don, 

We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.

3

Thank you for writing back to us, Don.
We would request you to share us the screenshot of quarantined folder showing which file needs to be deleted so that it will be easy for us to understand and provide a quick solution.
Also please mention on what happens when you try to delete the file from AVG quarantined folder.
For taking a screenshot, please refer to this article: https://bit.ly/3mjOeSG
You can also try to clear all the temporary files from your computer and check.
Thank you and please keep us informed.

7

Hello Don, 

We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.

9

Hello Don,
To know how to use the quarantine feature in AVG Internet Security, please refer to the below article.
Using Quarantine in AVG Internet Security (https://support.avg.com/SupportArticleView?l=en&urlName=Use-AVG-Quarantine&q=quarantine&supportType=home).
For any other assistance, feel free to contact us anytime.
Thank you.

2

Thank you for updating the status, Don.

Glad to know that your issue has been resolved.
Feel free to contact us if you need any assistance with AVG.
Have a great day. Stay safe!

1

Thanks for  the reply.

I performed the repair and rebooted the computer, but the problem still persists.

5

Thank you for writing back to us, Don.

Let us repair your AVG Internet Security once & check if the issue persists.
Refer to this article to repair your AVG Internet Security.
After repairing your AVG Internet Security, restart your computer once & check if you're still unable to delete the file from the quarantine folder.
Keep us updated.

4

We apologize for the inconvenience caused, Don.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
However, we'd recommend that you post the screenshot in the format of 'Jpg/Png'.
Regarding your initial concern, could you check & mention the original location of the detected file?
Also, what exactly happens when you try to delete the detected "Setup.exe" file from the quarantine folder?
Awaiting your response.

6

Thanks. The original file location was C:\Users\Don Cheke\AppData\Local\Temp, but AVG had moved it to quarantine, so it is no longer in the AppData file mentioned above.

When I try to delete from the AVG desktop I can select the file name and it pops up a dialog asking if I want to permanently delete Setup.exe. I click yes, delete, but the file name persist to show in the AVG quarantine desktop app. I know I am doing this correctly as I have deleted other files before without issue.

The file that is refered to is almost certainly from a download of a CAD program I beta test. The actual files would have been deleted previously so maybe AVG just can't locate it to actually delete it. I am wondering if we might have to look at just clearing the AVG quarantine list somehow? Is that possible?

8

I got this issue resolved by uninstalling / reinstalling the AVG software. All good now.