Can't download new purchase

I need help with downloading my new purchase.  I have tried twice and it will not go through.  Help

Hello Patricia.
We're here to help.
Is it AVG BreachGuard that you are trying to install?
What would be the exact issue that you are experiencing?

Hello Patricia.
We're here to help.
Is it AVG BreachGuard that you are trying to install?
What would be the exact issue that you are experiencing?