Cant get the licences for my ultimate

Alex, Have a look @ this AVG article (http://support.avg.com/SupportArticleView?urlname=How-to-cancel-automatic-license-renewal).
AVG Guru

ive been automatically billed and trying too cancel. ive looked at everything on the avg website and cant seem too get the help im looking for…

Alex,
Thank you for reaching us with your concerns. I see that your AVG Ultimate (1 year subscription) has been automatically renewed on 13th Dec 2017. I have forwarded your request to our refund team. They will process your request and get back to you via email with a confirmation.