Can't get ultimate components on my other devices

AVG Protection
5

Hello Anton,
We understand how something like this can really try your patience.
Could you please let us know the operating system you have installed in your pc? also  provide us the screenshot http://avgclick.me/getscreenshot of the issue you are facing? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.

2

Hello Anton,
Thank you for providing us the screenshot.
We would like to inform you that you have purchased AVG product for mobile. We do have separate team working on mobile issue. Please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option and submit your query. Our AVG mobile team will reply back to you via email with a resolution.
Feel free to contact us for any further assistance. Thank you.

6

Hello Anton,
Thank you for providing us the screenshot.
We would like to inform you that you have purchased AVG product for mobile. We do have separate team working on mobile issue. Please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option and submit your query. Our AVG mobile team will reply back to you via email with a resolution.
Feel free to contact us for any further assistance. Thank you.

1

I purchased a two year ultimate subscription for all devices.  Whenever I log in to myAVG on one of the devices and try to install either anti-virus or cleaner pro, it tells me that I already have the Free version installed.  I tried removing the free versions and hitting download on the pro versions on the my account page but keep going back to the free.  Why is this so difficult?

4

Hello Anton,
We understand how something like this can really try your patience.
Could you please let us know the operating system you have installed in your pc? also  provide us the screenshot http://avgclick.me/getscreenshot of the issue you are facing? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.

3

So when I go to the my account screen that I've attached here and select Cleaner Pro, the second screen I've attached (for regular AVG cleaner) keeps coming up.